Network Engineer:
Responsibilities:
- Deploy, manage, and troubleshoot switch, access point, and firewall infrastructure.
- Occasional escalated requests for end-user support and management.
- Administer Active Directory and Azure AD / Entra ID including group policies.
- Manage user accounts, permissions, and role-based access controls.
- Support Microsoft 365 administration including Exchange Online, Teams, SharePoint, and OneDrive.
- Troubleshoot network issues including DNS, DHCP, VPNs, and wireless networking.
- Manage patch deployment across the firm’s fleet of desktops, laptops, and mobile devices.
- Maintain IT documentation and configurations.
- Track support requests through the ticketing system and ensure SLA compliance.
- Coordinate with vendors for escalation and issue resolution.
- Audit and augment departmental workflows via automation and new technologies.
- Assist with system upgrades, infrastructure improvements, and new technology deployments.
- Support implementation of security best practices and vulnerability remediation.
- Travel to external locations as necessary to provide on-site support.
- Be available for on-call support during nights, weekends, and holidays as needed.
Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field preferred.
- Industry certification such Microsoft SC-200, MD-102, CCNA, CCNP, Palo Alto PCNSE or NGFE preferred
- Experience with networking and security solutions from Cisco, Aruba, Ruckus, Juniper, Meraki, Fortinet, and/or Palo Alto Networks is expected. Experience with Palo Alto is preferred.
- 3+ years of experience in IT support, systems administration, or infrastructure support.
- Strong knowledge of Windows environments, Active Directory, and Microsoft 365 administration.
- Proficiency in Microsoft 365 collaboration tools.
- Experience supporting network infrastructure including TCP/IP, DNS, DHCP, VPN, and wireless.
- Experience managing endpoint fleets and patch management systems.
- Experience managing print servers and enterprise printing environments.
- Experience with scripting or automation tools such as PowerShell or Python.
- Understanding of identity management, endpoint protection, and security practices.
- Strong troubleshooting and analytical skills.
- Excellent communication skills and ability to support non-technical users.