SUMMARY: Actively make outbound calls to potential customers in order to solicit sales for our products and services at Vogelsang. You will deliver calls that describe our products and services in an effort to generate new customers as well as grow existing customers. Actively take in-bound calls to answer questions from customers. Also, in this role, you will be required to work with our Business Development Managers in all of our commercial products lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Researching companies and calls multiple channels within the company.
• Serving as a strategic partner in order to understand specific business needs, challenges and requirements of our customers.
• Work with the BDM to develop a strategy for each account.
• Realize that business is built on customer satisfaction and devote him/her to guaranteeing satisfaction of customers.
• Determine each customer’s needs by asking questions and listening.
• Establish personal goals that are consistent with company's standards of productivity, and devise a strategy to meet those goals.
• Keep abreast of incoming inventory, product features and how they benefit customers.
• Maintain a follow-up system that encourages repeat business.
• Review and analyze actions with the managers at the end of the day, week, month and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the fastener business and keep abreast of the competition in the product.
• Identify, qualify and cultivate new relationships with engineers.
• Respond to daily customer requests for quotes
• Follow up with customers regarding quotes and government bids
• Negotiate pricing and delivery on customer quote requests/inquiries
• Achieve realistic monthly sales goals and budgets
• Handle customer service duties such as order entry, expediting and quote entry.
QUALIFICATION REQUIREMENTS:
• Requires minimum of high school diploma.
• Must be able to communicate in English with proper grammar, spelling and verbal skills.
• Requires math skills with knowledge of fractions, decimal equivalents, percentages and ability to provide discounts.
REASONING:
• Ability to resolve customer service complaints, minor customer disputes. Establishes responsibility to notify other internal departments of customer’s issues.
OTHER SKILLS:
• Must have good organization skills and ability to multi-task.
• Ability to properly file and retrieve documents.
• Ability to learn to interpret simple outline part drawings and/or identify industry specifications.