We are seeking a strong Team Lead, Technical Services candidate for one of our clients.
- Demonstrated competency in the following areas (Expectations of Leaders):
- Business (Business Acumen, Strategic Thinking, Leading Change)
- People (Develop Yourself, Develop Others, Build Functional Strengths)
- Organization (Develop Teams, Enable Cooperation, Ethical Leadership)
- Proven coaching-oriented leadership style including leading through periods of change
- Ability to be a leader who empowers others, holds them accountable, and gains satisfaction from others’ success
- High level of emotional intelligence, self-awareness, and resiliency
- Ability to solve problems and work cross-functionally with other departments to meet team objectives
- Proven self-starter with the ability to think strategically
Qualifications:
- Bachelor’s degree or equivalent experience in computer science or related IT field
- 5+ years of professional experience in a service or support environment
- 2+ years of people leadership experience (only for external posting)
Nice to have:
- Experience within the IT and/or security industry
- Experience with Salesforce and other Support Ticketing Systems
- Presentation and People Engagement Skills
- Data Analysis and Interpretation
- Understanding proactive customer engagement