RESPONSIBILITES include but are not limited to:
General Support:
· Prioritize requests and follow up with users; Escalate calls to second/third level support
· Provide first line how-to and troubleshooting for virtual desktop, laptops, desktops and mobile devices
· Provide support for applications including Word, Excel, PowerPoint, Outlook, Teams, Zoom, Document Management, Litigation Support etc.
· Open trouble tickets with vendors
· Maintain office hardware including PCs, laptops, printers, and AV equipment
· Create SharePoint links for file shares
Mobile Support:
· Provide provisioning, support and maintenance for iPhone, iPad, and Android devices
· Produce supporting documentation and conduct mobile device / remote access training
PC/Laptop Support:
· Maintain the firm’s standard PC and laptop images and reimage as needed
· Coordinate with litigation support on installation/image of “trial laptops”
· Coordinate with repairs (shipping laptops or parts for repair)
· Assist with portable encrypted media
Training:
· Train end-users on various applications