Job Title: Customer Service Representative (6–8 Week Temporary Assignment)
Location: Boston, MA
Schedule: 40 hours per week
Pay Rate: $18–22/hr
Overview:
A professional sports organization in Boston is seeking a Customer Service Representative for a 6–8 week temporary assignment. This is a great opportunity for a junior-level candidate looking to gain experience in a fast-paced, customer-focused environment within the sports industry. The ideal candidate is friendly, reliable, and able to handle high-volume interactions with fans and customers.
Key Responsibilities:
· Respond to customer inquiries via phone, email, and chat
· Provide ticketing support, event information, and general assistance
· Troubleshoot basic account or access issues
· Maintain accurate notes and records of customer interactions
· Assist with game-day or event support as needed
· Escalate issues appropriately to supervisors or internal teams
· Deliver positive, professional service at all times
Qualifications:
· 1+ year of customer service experience (retail, call center, hospitality, etc.) preferred
· Strong communication and interpersonal skills
· Organized, detail-oriented, and comfortable following process
· Able to handle a fast-paced environment
· Basic computer skills; experience with CRM/ticketing systems a plus
· Dependable and team-oriented
Additional Details:
· Onsite role
· Training provided
· Great opportunity to gain experience with a professional sports organization