Specific Duties:
· Responsible for managing and maintaining all Hardware equipment, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units.
· Responsible for deploying new PCs and Laptops using Microsoft SCCM
· Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
· Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates
· Responsible for managing and maintaining all Hardware equipment: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units.
· Responsible for deploying new PCs and Laptops using Microsoft SCCM
· Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
· Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates
Knowledge, Skills, Abilities:
· Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members.
· Excellent troubleshooting skills required with general hardware/software issues.
· Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint
· Must have firsthand experience working with Windows 11
· Must have experience installing and supporting Windows 11 end points.
· Must understand Networking concepts and TCP/IP protocols.
· Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred
· Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers
· Experience with Smart devices.
· Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams
· Legal Experience preferred
Education, Training and Experience Required:
· At least 5 years of firsthand experience required in a professional environment as a full-time permanent Hardware / PC Technician or Sr. Level Helpdesk person supporting a large office configuration.
· Must have experience supporting users in a remote settings using Citrix and/or VPN.
· Some form of a technical education or diploma in Computer Technician or Computer Support from a certified school or institution is needed.
· Experience with Microsoft Intune, Qualys, Microsoft Endpoint Gateway greatly desired
· Certifications like A+ and Network+ are a plus