We are seeking an Account Executive for one of our clients.
Responsibilities:
· Responsible for case management and all phases of administration of matters submitted for arbitration and/or mediation from inception through to conclusion.
· The AE works closely with senior management and other departments within NAM to ensure and provide excellent client service and case management and administration.
· The AE maintains regular contact (verbal and written) with all assigned clients.
· The AE is responsible for efficient and timely follow-up on all client inquiries as well as peer team requests to ensure the highest degree of customer satisfaction.
· Record daily all sales and service activity in company CRM system.
· Attend and participate in weekly sales and training meetings.
· Occasionally represent the company at special events and industry functions.
· Ensure compliance with all relevant regulations and laws and ethical principles.
· Visit clients on-site or at other company locations.
Skills and Requirements:
· The AE will have excellent organizational and time management skills, and superior communication skills, both written and verbal.
· Strong client relationships skills with effective interaction.
· The AE must work well in a team environment, while having the ability to work independently.
· Education: Bachelor’s degree/Paralegal certificate.
· Experience in the legal industry (litigation preferred) or ADR industry or judicial system.
· Current driver’s license and insured automobile